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Question 1

What is included in the $25 nightly Amenity Fee?

Accepted Answer

- Bespoke In-Room Coffee and Tea Service from La Colombe
- Welcome cocktail available each evening from 5:30-6:00pm in the Lounge
- Unlimited Local and Domestic Long Distance Calling
- High Speed WiFi for up to 5 devices, 24/7
- Access to our brand new Fitness Center with Matrix Treadmills, Rowing Machine, Free Weights and a Peloton Bike
- Bottled water available from the front desk upon request
- Google Chromecast watch shows from your Netflix, Hulu, Amazon accounts and more

Question 2

When is check in/check out time?

Accepted Answer

Check in is at 3:00 PM and check out is at 12:00 noon.

Question 3

Do you allow smoking on property? In the rooms?

Accepted Answer

The Hotel Madera is a 100% smoke free environment. The hotel will assess a $300.00 deep cleaning charge to any guestroom in which smoking occurs.

Question 4

Do you have a business center?

Accepted Answer

We don’t offer a business center, but if you need information, or need to scan, print, or fax any document, our front desk team would be happy to do it.

Question 5

Do you allow photoshoots and filming?

Accepted Answer

We do! All shoots are at the discretion of the hotel and require at least 48 hours notice, proof of insurance and a signed waiver. Location fees start at $500. To inquire about a shoot please contact meetme@hotelmadera.com for availability and more information.

Question 6

Is there a charge for WiFi?

Accepted Answer

WiFi (normally $14.95 per night) is included in the nightly amenity fee for up to 5 devices per room.

Question 7

Does the Hotel Madera have a pool?

Accepted Answer

The Hotel Madera does not have a pool. Though we are walking distance to Rock Creek Park’s walking and biking trails.

Question 8

Does the Hotel have bikes or scooters?

Accepted Answer

Capital Bikeshare has several bike rental stations within few blocks of the hotel. Please see the front desk for a map or directions. BIRD, LIME, SPIN, SKIP, LYFT and JUMP all have scooters easily accessible throughout the city, check their respective apps for pricing and proximity.

Question 9

What types of Equipment are available in the Fitness Center? What are the hours?

Accepted Answer

Our brand new fitness center has free weights, 2 MATRIX Treadmills, a Peloton bike, a MATRIX Rowing Machine and a full compliment of Free Weights.  The Fitness Center is available 24/7, access is controlled by your guestroom key.

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