FAQ

• Bespoke In-Room Coffee and Tea Service from La Colombe
• Welcome cocktail available each evening from 5:00-6:00pm in the Lounge
• Unlimited Local and Domestic Long Distance Calling
• High Speed WiFi for up to 5 devices, 24/7
• Access to our brand new Fitness Center with Matrix Treadmills, Rowing Machine, Free Weights and a Peloton Bike
• Bottled water available from the front desk upon request
• Google Chromecast watch shows from your Netflix, Hulu, Amazon accounts and more
• Guests get $20 OFF when they book with USA guided tours.
• Still and sparkling water fountain on each floor

Check in is at 3:00 PM and check out is at 12:00 noon.

The Hotel Madera is a 100% smoke free environment. The hotel will assess a $300.00 deep cleaning charge to any guestroom in which smoking occurs.

We don’t offer a business center, but if you need information, or need to scan, print, or fax any document, our front desk team would be happy to do it.

We do! All shoots are at the discretion of the hotel and require at least 48 hours notice, proof of insurance and a signed waiver. Location fees start at $500. To inquire about a shoot please contact [email protected] for availability and more information.

WiFi (normally $14.95 per night) is included in the nightly amenity fee for up to 5 devices per room.

The Hotel Madera does not have a pool. Though we are walking distance to Rock Creek Park’s walking and biking trails.

Capital Bikeshare has several bike rental stations within few blocks of the hotel. Please see the front desk for a map or directions. BIRD, LIME, SPIN, SKIP, LYFT and JUMP all have scooters easily accessible throughout the city, check their respective apps for pricing and proximity. Hotel has 3 bicycles which is on first come basis for maximum 4 hours

Our brand new fitness center has free weights, 2 MATRIX Treadmills, a Peloton bike, a MATRIX Rowing Machine and a full compliment of Free Weights.  The Fitness Center is available 24/7, access is controlled by your guestroom key.

Valet Parking is available from the main entrance of the hotel at 1310 New Hampshire Ave. NW, Washington DC, 20036. The cost for overnight valet parking is $55.00 per night plus the 18% DC parking tax and for oversized vehicles is $65.00 plus the 18% DC parking tax. It includes unlimited in/out service.

Please note that Valet Parking is 24 hours.

Self parking is available as several public garages in the area and ranges from $28 – 38 overnight, plus tax. Overnight Street parking is not recommended in Dupont Circle, due to limited availability in the neighborhood.

Hotel Madera is only a short 2 block walk from the Dupont Circle Metro Station and sits on the main DC Circulator bus route as well.

To modify or cancel a reservation, guests can call 844-781-1152 or email us at [email protected]

Hotel Madera has pullout sofas in over 1/2 of our King rooms. Rollaways are available for $25 per night, though not all of our rooms can accommodate them. Please inquire with the front desk for details. Hotel Madera offers pack-n-plays at no charge.

If you made a reservation using a non-Hotel Madera website, please contact your service provider directly to make any changes to your reservation.

Reservations must be canceled at least 48 hours prior to your arrival date at 3:00 PM local hotel time to avoid a one night’s room and tax charge to your credit card.

Guests must be at least 21 years old with a valid government issued ID and a valid credit card to check in to the Hotel Madera.

Yes, we have accessible rooms. Find out more about the accessible features of our rooms and our hotel.

Late Check Out requests can be directed to the front desk and are honored on a space available basis. Late check out after 5pm, will incur a 1/2 day charge.

Please call the main hotel line (202) 296-7600, and speak with the front desk.

A valid credit card and valid government issued photo ID are required to check in. Guests may choose to pay by credit card (AMEX, Master Card, VISA, Diners Club, Discover), cash or travelers checks at check out. We do not accept personal checks. Please note the hotel will authorize your card for $50 per night in addition to your anticipated room and tax.

The hotel is pet friendly and there are no pet restrictions. However, we request that during check in a pet waiver is completed and that the pet is crated or out of the room during housekeeping service.

Yes we do! We try our best to limit pets to our lower floors. Our 5th floor is home to our designated hypo-allergenic rooms, though any room can be made feather free upon request.

We can recommend several reputable providers here in the neighborhood. Please contact the front desk for more details.

The closest dog walking park is Dupont Circle, though we are walking distance to the trails in Rock Creek park if you want an extended outing as well! The front desk can provide a map and directions.

To host your next meting at Hotel Madera, fill out Request for Proposal (RFP) online form.

Creative amenities are a cornerstone of Hotel Madera, and meetings here are anything but ordinary. Find out more about how to plan your next event with us.

Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Find out more.

Firefly serves modern American cuisine. Reservations are recommended; please call 202-861-1310.

Dinner
Wednesday – Saturday  5:30 to 10:00 PM.

Brunch 
Saturday 9:00 AM to 3:00 PM.
Sunday 9:00 AM to 3:00 PM

Breakfast 
Monday - Friday Saturday 7:00 AM to 10:30 AM.
 

Reservations are not required, but preferred. Walk-ins are welcome!

Guests may utilize valet parking or street parking.

Eight guests

Yes, we’d love to help you host your next event! If interested, please direct your inquiry to [email protected], and a member of our team will reach out to you directly.

Yes, we offer Happy Hour in Firefly every Monday-Friday from 4-6pm.

Yes, Firefly offers a variety of private dining spaces to accommodate all party sizes and all events. We’d love to help you host your next event! If interested, please email [email protected] and a member of our team will reach out to you directly.

Service animals and Emotional Support Dogs are allowed in the Patio and Lobby area.

Yes, please call 202-861-1310 to place an order for pick up.

We take dietary restrictions/allergies very seriously. If you make a reservation, you may note them in your notes section on Resy. Our host will notify the server of your table. As a guest, you are more than welcome to notify your server as well.

Yes, we have vegan and vegetarian options.

Yes, we have a kid’s menu available.

Gift cards can be purchased online here directly on our website.

Gift cards can be purchased in increments of $100 from $100 to $500.

The purchase value of your gift card never expires.

Starting on August 1, 2020, you can apply gift cards to room rate charges by simply presenting your gift card at check-out to apply towards eligible charges.

Guests can use these towards reservations booked via the hotel’s website or by calling the hotel directly. Gift cards cannot be applied towards bookings made on a third party site, such as Expedia. Not redeemable at hotel/resort/third party outlets directly. Inclusions are in-room dining, restaurant, parking, transportation taxes, and amenity fees. Hotel is not responsible for lost or stolen gift cards.

No, gift cards are only redeemable at the hotel that it was purchased. The hotel name is displayed on the gift card.

Yes! You can purchase a gift card that will be sent to your recipient’s email address.

Our gift cards are electronic only. They can be presented via mobile device or via print out for redemption. Physical gift cards are not available.