FAQ
You’ve Got Questions, We’ve Got Answers.
Maybe you’ve explored all of our layers but still can’t find what you’re looking for. Maybe you just need to find a quick answer. Here are some of the most commonly asked questions, but if yours is still unanswered, please reach out.
General
What is included in the $29 nightly Amenity Fee?
Our $29 nightly amenity fee includes a variety of convenient hotel amenities and exclusive guest perks designed to enhance your stay, including:
- Bespoke In-Room Coffee and Tea Service from La Colombe
- Welcome cocktail available each evening from 5:00-6:00pm in the Lounge
- Unlimited Local and Domestic Long Distance Calling
- High Speed WiFi for up to 5 devices, 24/7
- Access to our brand new Fitness Center with Matrix Treadmills, Rowing Machine, Free Weights and a Peloton Bike
- Bottled water available from the front desk upon request
- Google Chromecast watch shows from your Netflix, Hulu, Amazon accounts and more
- Guests get $20 OFF when they book with USA guided tours.
- Still and sparkling water fountain on each floor
Do you have a business center?
While we do not have an on-site business center, our front desk team is happy to assist guests with scanning, printing, faxing, and other basic business service needs during their stay.
Do you allow photoshoots and filming?
Yes, Hotel Madera allows photoshoots and filming on property with prior approval from the hotel. All shoots require at least 48 hours’ notice, proof of insurance, and a signed waiver. Location fees start at $500. For availability and additional information, please contact the hotel directly at [email protected].
Is there a charge for WiFi?
WiFi (normally $14.95 per night) is included in the nightly amenity fee for up to 5 devices per room.
Does the Hotel Madera have a pool?
The Hotel Madera does not have a pool. Though we are walking distance to Rock Creek Park’s walking and biking trails.
Does the Hotel have bikes or scooters?
Capital Bikeshare has several bike rental stations within few blocks of the hotel. Please see the front desk for a map or directions. BIRD, LIME, SPIN, SKIP, LYFT and JUMP all have scooters easily accessible throughout the city, check their respective apps for pricing and proximity. Hotel has 3 bicycles which is on first come basis for maximum 4 hours
What types of Equipment are available in the Fitness Center? What are the hours?
Our newly renovated fitness center is open 24/7 and accessible using your guestroom key. Guests can enjoy a variety of modern fitness equipment, including:
Free weights
2 MATRIX treadmills
Peloton bike
MATRIX rowing machine
Full range of strength training equipment
The fitness center is designed to provide convenient, around-the-clock access for your workout needs during your stay.
Does Hotel Madera Offer a Senior Discount?
Yes! Hotel Madera offers a special senior discount for guests age 55+ and AARP members. Eligible guests can enjoy up to 15% off accommodations along with a $20 daily breakfast credit.
Whether you're exploring the charm of Dupont Circle or simply unwinding in style, your golden years deserve golden savings. Book Now
When is check in/check out time at Hotel Madera?
Check-in begins at 3:00 PM, and check-out is at 12:00 PM noon.
Is Smoking Allowed at the Hotel or in Rooms?
No, Hotel Madera is a 100% smoke-free hotel. Smoking is not permitted anywhere on the property, including inside guest rooms. A $300 deep cleaning fee will be charged for any room where smoking occurs.
Is Late Check-Out Available and Is There a Fee?
Late Check Out requests can be directed to the front desk and are honored on a space available basis. Late check out after 5pm, will incur a 1/2 day charge.
Who Should I Contact If I Have Questions About My Bill or Need a Copy of My Invoice?
If you have questions about your hotel bill or need a copy of your invoice, please call the Hotel Madera front desk directly at (202) 296-7600. Our team will be happy to assist you.
What Forms of Payment Does Hotel Madera Accept and What Is the Incidental Authorization Policy?
A valid credit card and valid government issued photo ID are required to check in. Guests may choose to pay by credit card (AMEX, Master Card, VISA, Diners Club, Discover), cash or travelers checks at check out. We do not accept personal checks. Please note the hotel will authorize your card for $50 per night in addition to your anticipated room and tax.
Are Pets Allowed at Hotel Madera? Are There Any Restrictions?
Yes, Hotel Madera is a pet-friendly hotel, and there are no pet restrictions. However, we request that during check in a pet waiver is completed and that the pet is crated or out of the room during housekeeping service.
Transportation/Directions
Where can I park my car?
Valet Parking is available from the main entrance of the hotel at 1310 New Hampshire Ave. NW, Washington DC, 20036. The cost for overnight valet parking is $55.00 per night plus the 18% DC parking tax and for oversized vehicles is $65.00 plus the 18% DC parking tax. It includes unlimited in/out service.
Please note that Valet Parking is 24 hours.
Self parking is available as several public garages in the area and ranges from $28 – 38 overnight, plus tax. Overnight Street parking is not recommended in Dupont Circle, due to limited availability in the neighborhood.
Is Hotel Madera accessible by public transportation?
Yes, Hotel Madera is only a short 2 block walk from the Dupont Circle Metro Station and sits on the main DC Circulator bus route as well.
Reservations
How do I view my reservation?
To modify or cancel a reservation, guests can call 844-781-1152 or email us at [email protected]
Are rollaways/cribs/playards allowed and available? Is there a charge?
Hotel Madera has pullout sofas in over 1/2 of our King rooms. Rollaways are available for $25 per night, though not all of our rooms can accommodate them. Please inquire with the front desk for details. Hotel Madera offers pack-n-plays at no charge.
What is your cancellation/deposit policy?
Reservations must be canceled at least 48 hours prior to your arrival date at 3:00 PM local hotel time to avoid a one night’s room and tax charge to your credit card.
What is the minimum age requirement to check into the room?
Guests must be at least 21 years old with a valid government issued ID and a valid credit card to check in to the Hotel Madera.
Do you have accessible rooms?
Yes, we have accessible rooms. Find out more about the accessible features of our rooms and our hotel.
Does Hotel Madera Offer Government and Military Discounts?
Yes! If you are headed to DC for official business or leisure, we want to say thank you for your service. Book this special Government and Military per diem rate at our beautiful boutique hotel and enjoy a basic Continental Breakfast for one, featuring coffee, juice, and a light morning selection. Experience the walkability and accessibility of our charming Dupont Circle neighborhood. Please note that official government or military ID is required. BOOK HERE
How Do I Modify a Reservation Booked Through a Third-Party Website?
If you booked your stay through a website other than the official Hotel Madera website, please contact the third-party booking provider directly to make changes to your reservation.
Pets
Do you have pet free rooms for those with allergies?
Yes we do! We try our best to limit pets to our lower floors. Our 5th floor is home to our designated hypo-allergenic rooms, though any room can be made feather free upon request.
Do you have pet sitting or dog walking services?
We can recommend several reputable providers here in the neighborhood. Please contact the front desk for more details.
How far do you have to walk to take your pet out?
The closest dog walking park is Dupont Circle, though we are walking distance to the trails in Rock Creek park if you want an extended outing as well! The front desk can provide a map and directions.
Does Hotel Madera offer a pet package?
Yes! At Hotel Madera, your four-legged family members are always VIPs (Very Important Pets). Our thoughtful pet package makes your stay in Dupont Circle as comfortable for them as it is for you. Enjoy complimentary treats, water and food bowls, a cozy pet bed, and waste bags for easy strolls. Plus, our personalized neighborhood pet guide will help you discover the best local parks, pet-friendly patios, and spots your furry friend will love. BOOK HERE
Meetings
How Do I Book a Meeting at Hotel Madera?
To host your next meting at Hotel Madera, fill out Request for Proposal (RFP) online form.