FAQ

Our $29 nightly amenity fee includes a variety of convenient hotel amenities and exclusive guest perks designed to enhance your stay, including:

• Bespoke In-Room Coffee and Tea Service from La Colombe
• Welcome cocktail available each evening from 5:00-6:00pm in the Lounge
• Unlimited Local and Domestic Long Distance Calling
• High Speed WiFi for up to 5 devices, 24/7
• Access to our brand new Fitness Center with Matrix Treadmills, Rowing Machine, Free Weights and a Peloton Bike
• Bottled water available from the front desk upon request
• Google Chromecast watch shows from your Netflix, Hulu, Amazon accounts and more
• Guests get $20 OFF when they book with USA guided tours.
• Still and sparkling water fountain on each floor

While we do not have an on-site business center, our front desk team is happy to assist guests with scanning, printing, faxing, and other basic business service needs during their stay.

Yes, Hotel Madera allows photoshoots and filming on property with prior approval from the hotel. All shoots require at least 48 hours’ notice, proof of insurance, and a signed waiver. Location fees start at $500. For availability and additional information, please contact the hotel directly at [email protected].

WiFi (normally $14.95 per night) is included in the nightly amenity fee for up to 5 devices per room.

The Hotel Madera does not have a pool. Though we are walking distance to Rock Creek Park’s walking and biking trails.

Capital Bikeshare has several bike rental stations within few blocks of the hotel. Please see the front desk for a map or directions. BIRD, LIME, SPIN, SKIP, LYFT and JUMP all have scooters easily accessible throughout the city, check their respective apps for pricing and proximity. Hotel has 3 bicycles which is on first come basis for maximum 4 hours

Our newly renovated fitness center is open 24/7 and accessible using your guestroom key. Guests can enjoy a variety of modern fitness equipment, including:

Free weights
2 MATRIX treadmills
Peloton bike
MATRIX rowing machine
Full range of strength training equipment

The fitness center is designed to provide convenient, around-the-clock access for your workout needs during your stay.

Yes! Hotel Madera offers a special senior discount for guests age 55+ and AARP members. Eligible guests can enjoy up to 15% off accommodations along with a $20 daily breakfast credit.

Whether you're exploring the charm of Dupont Circle or simply unwinding in style, your golden years deserve golden savings. Book Now

Check-in begins at 3:00 PM, and check-out is at 12:00 PM noon.

No, Hotel Madera is a 100% smoke-free hotel. Smoking is not permitted anywhere on the property, including inside guest rooms. A $300 deep cleaning fee will be charged for any room where smoking occurs.

Late Check Out requests can be directed to the front desk and are honored on a space available basis. Late check out after 5pm, will incur a 1/2 day charge.

If you have questions about your hotel bill or need a copy of your invoice, please call the Hotel Madera front desk directly at (202) 296-7600. Our team will be happy to assist you.

A valid credit card and valid government issued photo ID are required to check in. Guests may choose to pay by credit card (AMEX, Master Card, VISA, Diners Club, Discover), cash or travelers checks at check out. We do not accept personal checks. Please note the hotel will authorize your card for $50 per night in addition to your anticipated room and tax.

Yes, Hotel Madera is a pet-friendly hotel, and there are no pet restrictions. However, we request that during check in a pet waiver is completed and that the pet is crated or out of the room during housekeeping service.

Yes, guests at Hotel Madera may take advantage of valet parking or street parking.

Hotel Madera does not currently offer connecting rooms.

Hotel Madera Guests can place an order at our on site restaurant Firefly for pick up.

Firefly Restaurant, our onsite restaurant and patio space is avaliable at Hotel Madera

Yes, The Hotel Madera Sales team would be happy to curate a custom package for your event

Dupont Circle, Unique bistros and bars, Lincoln Memorial, various Art and Culture museums, Local Artisan shops, The Mansion on O street, Planet Word Museum, The Exorcist Steps.

Yes, Hotel Madera is happy to help with laundry and dry cleaning services

Valet Parking is available from the main entrance of the hotel at 1310 New Hampshire Ave. NW, Washington DC, 20036. The cost for overnight valet parking is $55.00 per night plus the 18% DC parking tax and for oversized vehicles is $65.00 plus the 18% DC parking tax. It includes unlimited in/out service.

Please note that Valet Parking is 24 hours.

Self parking is available as several public garages in the area and ranges from $28 – 38 overnight, plus tax. Overnight Street parking is not recommended in Dupont Circle, due to limited availability in the neighborhood.

Yes, Hotel Madera is only a short 2 block walk from the Dupont Circle Metro Station and sits on the main DC Circulator bus route as well.

Hotel Madera is a 15 minutes drive and just over 5 miles from the airport

To modify or cancel a reservation, guests can call 844-781-1152 or email us at [email protected]

Hotel Madera has pullout sofas in over 1/2 of our King rooms. Rollaways are available for $25 per night, though not all of our rooms can accommodate them. Please inquire with the front desk for details. Hotel Madera offers pack-n-plays at no charge.

Reservations must be canceled at least 48 hours prior to your arrival date at 3:00 PM local hotel time to avoid a one night’s room and tax charge to your credit card.

Guests must be at least 21 years old with a valid government issued ID and a valid credit card to check in to the Hotel Madera.

Yes, we have accessible rooms. Find out more about the accessible features of our rooms and our hotel.

Yes! If you are headed to DC for official business or leisure, we want to say thank you for your service. Book this special Government and Military per diem rate at our beautiful boutique hotel and enjoy a basic Continental Breakfast for one, featuring coffee, juice, and a light morning selection. Experience the walkability and accessibility of our charming Dupont Circle neighborhood. Please note that official government or military ID is required. BOOK HERE

If you booked your stay through a website other than the official Hotel Madera website, please contact the third-party booking provider directly to make changes to your reservation.

Yes, Hotel Madera offers wedding room blocks, wedding receptions and private dinners

Yes we do! We try our best to limit pets to our lower floors. Our 5th floor is home to our designated hypo-allergenic rooms, though any room can be made feather free upon request.

We can recommend several reputable providers here in the neighborhood. Please contact the front desk for more details.

The closest dog walking park is Dupont Circle, though we are walking distance to the trails in Rock Creek park if you want an extended outing as well! The front desk can provide a map and directions.

Yes! At Hotel Madera, your four-legged family members are always VIPs (Very Important Pets). Our thoughtful pet package makes your stay in Dupont Circle as comfortable for them as it is for you. Enjoy complimentary treats, water and food bowls, a cozy pet bed, and waste bags for easy strolls. Plus, our personalized neighborhood pet guide will help you discover the best local parks, pet-friendly patios, and spots your furry friend will love. BOOK HERE

Service animals and Emotional Support Dogs are allowed in the Patio and Lobby area.

Creative amenities are a cornerstone of Hotel Madera, and meetings here are anything but ordinary. Find out more about how to plan your next event with us.

Whether you're planning a productive business meeting, corporate gathering, or celebratory event, Hotel Madera ensures every detail is thoughtfully managed with personalized service and sophisticated style.

Contact our events team to learn more about our meeting spaces, amenities, and customized event experiences.

To host your next meting at Hotel Madera, fill out Request for Proposal (RFP) online form.

Firefly serves modern American cuisine. Reservations are recommended; please call 202-861-1310.

Breakfast

• Monday-Friday: 7:00 am - 10:00 am

Brunch

• Saturday: 9:00 am - 3:00 pm
• Sunday: 9:00 am - 3:00 pm

Dinner

• Monday - Friday: 4:00 pm - 10:00 pm
• Saturday: 5:00 pm - 10:00 pm
• Closed Sunday

Happy Hour

• Monday - Friday : 4:00 pm - 6:00 pm

Reservations are not required, but preferred. Walk-ins are welcome!

Regular reservations can accommodate up to eight guests.

Yes, we’d love to help you host your next event! If interested, please direct your inquiry to [email protected], and a member of our team will reach out to you directly.

Yes, we offer Happy Hour in Firefly every Monday-Friday from 4-6pm.

Yes, Firefly offers a variety of private dining spaces to accommodate all party sizes and all events. We’d love to help you host your next event! If interested, please email [email protected] and a member of our team will reach out to you directly.

Yes, please call 202-861-1310 to place an order for pick up.

We take dietary restrictions/allergies very seriously. If you make a reservation, you may note them in your notes section on Resy. Our host will notify the server of your table. As a guest, you are more than welcome to notify your server as well.

Yes, we have vegan and vegetarian options.

Yes, we have a kid’s menu available.

Gift cards are available for purchase in increments of $100, with values ranging from $100 to $500.

You can apply gift cards to room rate charges by simply presenting your gift card at check-out to apply towards eligible charges.

Guests can use these towards reservations booked via the hotel’s website or by calling the hotel directly. Gift cards cannot be applied towards bookings made on a third-party site, such as Expedia. Not redeemable at hotel/resort/third-party outlets directly. Inclusions are in-room dining, restaurant, parking, transportation taxes, and amenity fees. Hotel Madera is not responsible for lost or stolen gift cards.

No, gift cards are only redeemable at the hotel that it was purchased. The hotel name is displayed on the gift card.

Yes! You can purchase a gift card that will be sent to your recipient’s email address.

Our gift cards are electronic only. They can be presented via mobile device or via print out for redemption. Physical gift cards are not available.

Gift cards can be purchased online here directly on our website.