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Frequently Asked Questions
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You’ve Got Questions, We’ve Got Answers.
Maybe you’ve explored all of our layers but still can’t find what you’re looking for. Maybe you just need to find a quick answer. Here are some of the most commonly asked questions, but if yours is still unanswered, please reach out.
Bespoke In-Room Coffee and Tea Service from La Colombe
Welcome cocktail available each evening from 5:30-6:00pm in the Lounge
Unlimited Local and Domestic Long Distance Calling
High Speed WiFi for up to 5 devices, 24/7
Access to our brand new Fitness Center with Matrix Treadmills, Rowing Machine, Free Weights and a Peloton Bike
Bottled water available from the front desk upon request
Google Chromecast watch shows from your Netflix, Hulu, Amazon accounts and more
Check in is at 3:00 PM and check out is at 12:00 noon.
The Hotel Madera is a 100% smoke free environment. The hotel will assess a $300.00 deep cleaning charge to any guestroom in which smoking occurs.
We don’t offer a business center, but if you need information, or need to scan, print, or fax any document, our front desk team would be happy to do it.
We do! All shoots are at the discretion of the hotel and require at least 48 hours notice, proof of insurance and a signed waiver. Location fees start at $500. To inquire about a shoot please contact [email protected] for availability and more information.
WiFi (normally $14.95 per night) is included in the nightly amenity fee for up to 5 devices per room.
The Hotel Madera does not have a pool. Though we are walking distance to Rock Creek Park’s walking and biking trails.
Capital Bikeshare has several bike rental stations within few blocks of the hotel. Please see the front desk for a map or directions. BIRD, LIME, SPIN, SKIP, LYFT and JUMP all have scooters easily accessible throughout the city, check their respective apps for pricing and proximity.
Our brand new fitness center has free weights, 2 MATRIX Treadmills, a Peloton bike, a MATRIX Rowing Machine and a full compliment of Free Weights. The Fitness Center is available 24/7, access is controlled by your guestroom key.
Valet Parking is available from the main entrance of the hotel at 1310 New Hampshire Ave. NW, Washington DC, 20036. The cost is $50.00 per night plus the 18% DC parking tax. It includes unlimited in/out service. Self parking is available as several public garages in the area and ranges from $28 – 38 overnight, plus tax. Overnight Street parking is not recommended in Dupont Circle, due to limited availability in the neighborhood.
Hotel Madera is only a short 2 block walk from the Dupont Circle Metro Station and sits on the main DC Circulator bus route as well.
Click here to view, modify, or cancel your reservation.
Hotel Madera has pullout sofas in over 1/2 of our King rooms. Rollaways are available for $25 per night, though not all of our rooms can accommodate them. Please inquire with the front desk for details. Hotel Madera offers pack-n-plays at no charge.
If you made a reservation using a non-Hotel Madera website, please contact your service provider directly to make any changes to your reservation.
Reservations must be canceled at least 24 hours prior to your arrival date at 3:00 PM local hotel time to avoid a one night’s room and tax charge to your credit card.
Guests must be at least 21 years old with a valid government issued ID and a valid credit card to check in to the Hotel Madera.
Late Check Out requests can be directed to the front desk and are honored on a space available basis. Late check out after 5pm, will incur a 1/2 day charge.
Firefly serves modern American cuisine. Reservations are recommended; please call 202-861-1310.
Wednesday – Saturday 5:30 to 10:00 PM.
Saturday 9:00 AM to 3:00 PM.
Sunday 9:00 AM to 3:00 PM
Please call the main hotel line (202) 296-7600, and speak with the front desk.
A valid credit card and valid government issued photo ID are required to check in. Guests may choose to pay by credit card (AMEX, Master Card, VISA, Diners Club, Discover), cash or travelers checks at check out. We do not accept personal checks. Please note the hotel will authorize your card for $100 per night in addition to your anticipated room and tax.
The hotel is pet friendly and there are no pet restrictions. However, we request that during check in a pet waiver is completed and that the pet is crated or out of the room during housekeeping service.
Yes we do! We try our best to limit pets to our lower floors. Our 5th floor is home to our designated hypo-allergenic rooms, though any room can be made feather free upon request.
We can recommend several reputable providers here in the neighborhood. Please contact the front desk for more details.
The closest dog walking park is Dupont Circle, though we are walking distance to the trails in Rock Creek park if you want an extended outing as well! The front desk can provide a map and directions.